Dear Carey Guests,

As our valued guest(s), we want to ensure you have the latest information on BC’s response to the COVID-19 global pandemic. On May 19, 2020, the Province of British Columbia entered into Phase 2 of its restart plan https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/bc-restart-plan

As of March 25, 2020 it is mandatory under the Quarantine Act https://www.canada.ca/en/public-health/news/2020/03/new-order-makes-self-isolation-mandatory-for-individuals-entering-canada.html that anyone arriving in British Columbia from outside of Canada to self-isolate and monitor for symptoms for 14 days upon their arrival and complete/register a self-isolation plan https://www2.gov.bc.ca/gov/content/safety/emergency-preparedness-response-recovery/covid-19-provincial-support/self-isolation-on-return

British Columbia’s health authority has also advised the following:

• 1.Stay at home and keep a safe distance from family when you have cold or flu symptoms
• 2.No handshaking or hugs outside of your family
• 3.Practice good hygiene, including:
  • a. Regular hand washing
  • b. Avoiding touching your face
  • c. Covering coughs and sneezes
• 4.Disinfect frequently touched surfaces
• 5.Keep physical distancing, as much as possible when in the community and where not possible, consider using a non-medical mask or face covering

If you or a family member may have been exposed to COVID-19, you should call your local primary care, or 811, to arrange for safe testing.

The health and safety of staff and all guests is our priority. We have implemented guidance regarding increased frequency of cleaning of our lobby, hallways, public washrooms including all door handles, elevator surface and buttons. Housekeepers do a deep clean of rooms and focus on disinfecting the surfaces that are known for being the germiest, such as the remote control, light switches, bedside lamp switches, the alarm clock, the phone, the bathroom sink — essentially any surface that is frequently touched. We have also implemented plastic barriers at the front desk and pedestrian traffic control measures at the front desk and the dining facilities.

We are in a very challenging time and some of these asks may be difficult for you or your family. By taking these preventative steps together, public health officials aim to contain the spread of COVID-19 and to protect vulnerable people in our communities. We will continue to monitor the situation daily and will do our best to keep you updated on new developments. News releases can be found at: https://news.gov.bc.ca/ministries/health

The BC Centre for Disease Control is also frequently updating it’s COVID-19 information. For more information: http://www.bccdc.ca/health-professionals/clinical-resources/novel-coronavirus-(covid-19)

God bless us all,
Mel Espadilla
General Manager